@article{article,
  author  = {Ajanović, E., Çizel, B.},
  title   = {WHAT MAKES A SUCCESSFUL HOTEL REPUTATION MANAGEMENT STRATEGY: QUALITATIVE RESEARCH ON TRIPADVISOR HOTEL REVIEWS},
  conference proceedings = {SITCON 2015 - Singidunum International Tourism Conference},
  year    = 2015,
  doi     = {10.15308/sitcon-2015-182-186},
  pages   = {182-186}
}